Order & delivery policies.
Please read this before ordering. If anything is unclear, message us on WhatsApp and we're happy to help.
Cancellation Policy
- All products are freshly baked and prepared specifically for each order.
- Orders cannot be cancelled once payment has been completed and the order has been confirmed.
- Cancellation requests after payment cannot be accommodated.
Refund Policy
- All Little Brownie Co. products are freshly baked and prepared specifically for each order.
- No refunds will be provided once an order has been placed and payment has been completed.
- Refund requests will not be accepted after payment confirmation.
- By completing the payment, the customer acknowledges and agrees to the no-refund policy.
Order Modification Policy
- Order modifications can be made up to 5:00 PM on the day before the scheduled delivery date.
- Modification requests received after 5:00 PM on the previous day of delivery will not be accepted.
- Modifications are subject to product availability and feasibility.
- Any change in the order value or delivery charges will be communicated to the customer.
- Any additional amount resulting from the modification must be paid before the modified order is confirmed.
Delivery Policy
- We currently offer delivery within Bangalore only.
- Pick-up is not available. All orders will be delivered to the address provided at checkout.
- Deliveries are arranged through third-party partners such as Uber, Porter and Rapido.
- Delivery charges are calculated at checkout based on the distance between our kitchen and the delivery address.
- Once your order is dispatched, we will share the tracking details through SMS or WhatsApp.
- Please ensure that your delivery address and contact number are accurate and that you are reachable at the time of delivery.
- We are not responsible for delays caused by traffic, weather, road conditions or delivery partners.
- If you are unavailable or unreachable at the time of delivery, any additional delivery or re-delivery charges will be borne by you.